| 2007 | ||
|---|---|---|
| 2 | EE | Gilad Barash, Claudio Bartolini, Liya Wu: Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents. BDIM 2007: 11-18 |
| 1 | EE | Liya Wu, Gilad Barash, Claudio Bartolini: A Service-oriented Architecture for Business Intelligence. SOCA 2007: 279-285 |
| 1 | Gilad Barash | [1] [2] |
| 2 | Claudio Bartolini | [1] [2] |