David Yuh Foong, Joo Eng Lee-Patridge: Exploring Knowledge Management Perceptions Among Information Systems Managers - empirical sense-making through focus group research.
Henry Linger, Leoni Warne: Making the Invisible Visible: modelling social learning in a knowledge management context.
Greg Marsh, Martin Burke: Knowledge Management and Organisational Effectiveness: balancing the mild, the wild and the crazy.
Frances Morrissey: From Medieval Philosophy to the Virtual Library: a descriptive framework for scientific knowledge and documentation as basis for document retrieval.
Peter Marshall, Judy McKay: Evaluating the Benefits of Electronic Commerce in Small and Medium Enterprises.
Barbara Begier: Quality of Goals - a key to the human-oriented technology.
Don Gotterbam: Reducing Software Failures: addressing the ethical risks of the software development lifecycle.
Helen Richardson, Kate Richardson: Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'.
Paula Roberts, Jenny Webber: Virtuous Hackers: developing ethical sensitivity in a community of practice.