Information System Technology can Improve Customer Service.

Gerard P. Learmonth, Blake Ives: Information System Technology can Improve Customer Service. DATA BASE 18(2): 6-10(1987)

@article{DBLP:journals/db/LearmonthI87,
  author    = {Gerard P. Learmonth and
               Blake Ives},
  title     = {Information System Technology can Improve Customer Service},
  journal   = {DATA BASE},
  volume    = {18},
  number    = {2},
  year      = {1987},
  pages     = {6-10},
  ee        = {db/journals/db/LearmonthI87.html},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

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