International Journal of E-Services and Mobile Applications, Volume 1

Volume 1, Number 1, 2009

Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith:
Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges. 1-20
Roumen Vragov:
Sponsored Search as a Strategic E-Service. 21-37
Stephen Burgess, John Breen, Regina Quiazon:
Business to Consumer E-Services: Australian Accounting Practices and their Web Sites. 38-51
Marijn Janssen:
Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services. 52-66
Elissar Toufaily, Naoufel Daghfous, Roy Toffoli:
The Adoption of "E-Banking" by Lebanese Banks: Success and Critical Factors. 67-93

Calin Gurau:
Self-Service Systems: Investigating the Perceived Importance of Various Quality Dimensions. 1-19
Joachim Jean-Jules, Alain O. Villeneuve:
Toward a Better Understanding of the Assimilation of Telehealth Systems. 20-37
Andreas Eckhardt, Sven Laumer:
An IT-Architecture to Align E-Recruiting and Retention Processes. 38-61
Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani:
Aligning Six Sigma and ITIL to Improve IT Service Management. 62-82

Ada Scupola, Anders Henten, Hanne Westh Nicolajsen:
E-Services: Characteristics, Scope and Conceptual Strengths. 1-16
Carlos Flavián, Raquel Gurrea, Carlos Orús:
The Impact of Online Product Presentation on Consumers' Perceptions: An Experimental Analysis. 17-37
Carina Ihlström Eriksson, Jesper Svensson:
A User Centered Innovation Approach Identifying Key User Values for the E-Newspaper. 38-78

Mika Westerlund, Risto Rajala, Tuure Tuunanen, Jari Salo:
The Influence of Content and Trust on Consumers' Intention to Accept Mobile Advertisements. 1-15
Pedro Cruz, Tommi Laukkanen, Pablo Muñoz-Gallego:
Exploring the Factors Behind the Resistance to Mobile Banking in Portugal. 16-35
Henny de Vos, Timber Haaker, Marije Teerling, Mirella Kleijnen:
Consumer Value of Context Aware and Location Based Mobile Services. 36-50
Suleiman Al Masri, Muhammad Alnabhan, Ziad Hunaiti, Eliamani Sedoyeka:
Location-Based Services (LBS) in Micro-Scale Navigation: Shortcomings and Recommendations. 51-71

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