International Journal of Services Technology and Management (IJSTM), Volume 11

Volume 11, Number 1, 2009

Veselin Panshef, Edgar Dorsam, Tomohiko Sakao, Herbert Birkhofer:
Value-chain-oriented service development by means of a 'two-channel service model'. 4-23
Nina Davidsson, Bo Edvardsson, Anders Gustafsson, Lars Witell:
Degree of service-orientation in the pulp and paper industry. 24-41
Christian Kowalkowski, Per-Olof Brehmer, Daniel Kindstrom:
Managing industrial service offerings: requirements on content and processes. 42-63
Heiko Gebauer, Felix Putz:
Organisational structures for the service business in product-oriented companies. 64-81
Sukhvir Singh Panesar, Tore Markeset:
Industrial services innovation process: influencing factors - a case study. 82-102

Prodromos D. Chatzoglou, Lazaros Sarigiannidis:
Business outsourcing and organisational performance: the case of the Greek hotel industry. 105-127
T. Russell Crook, Paul Louis Drnevich, Garry L. Adams, James G. Combs:
How important are transaction costs for service firm integration decisions? A meta-analysis. 128-144
Ying-Chyi Chou, Hsin-Yi Yen:
Business models for R&D service firms in Taiwan. 145-161
G. Kannan, P. Murugesan, P. Senthil, A. Noorul Haq:
Multicriteria group decision making for the third party reverse logistics service provider in the supply chain model using fuzzy TOPSIS for transportation services. 162-181
Dawne Lamminmaki:
An investigation of the role played by frequency and uncertainty in hotel outsourcing decisions. 182-201
Qing Wu, Bin Dan:
Outsourcing logistics channel coordination with logistics service levels dependent market demand. 202-221

Joel Goldhar, Daniel Berg:
The convergence of factory and service operations in the 21st century: directions for research and education. 223-228
Mika Kautonen, Marja Hyypia:
Internationalising business services and the national innovation system: The Finnish business services sector in a European comparison. 229-246
Adnan Ozyilmaz, Daniel Berg:
The role of Information Technology in service innovation in the two different quadrants of the service-process matrix. 247-271
Cheng Hsu, James C. Spohrer:
Improving service quality and productivity: exploring the digital connections scaling model. 272-292
Nuno Melão:
E-business processes and e-Business Process Modelling: a state-of-the-art overview. 293-322

Daniel Berg, Norman G. Einspruch:
Characterisation of the Goods and Services Sectors: technology management implications. 323-333
Linda Lin, Tugrul U. Daim:
Platform strategy framework for internet-based service development: case of eBay. 334-354
Ming-Tien Tsai, MengKuan Lai, Ching-Liang Chen:
An examination of New Product Development strategy and brand equity approaches for retailers. 355-373
Tser-yieth Chen:
Scenario analysis using embedded technology roadmap for a digital video system platform for family use development. 374-389
Min-Jen Tsai:
From OEM to brand name enterprise: the transformation of the after-sale service of MiTAC, Inc. 390-410
Prasanta Kumar Dey, Chotchai Charoenngam, Stephen O. Ogunlana, Dechjaroen Kajornkiat:
Multi-party risk management helps manage cement plant construction in Thailand. 411-435