International Journal of Services Technology and Management (IJSTM), Volume 7

Volume 7, Number 1, 2006

• Pier A. Abetti:
  The acquisition by Steria of Bull's service companies: motivations, negotiations, integration and strategic implications (2000-2004). 1-31
  
• Mark Dausch, Cheng Hsu:
  Engineering service products: the case of mass-customising service agreements for heavy equipment industry. 32-51
  
• Guochao Xiao, Kate Dunne, David O'Sullivan:
  Development of an online supplier selection module. 52-67
  
• Christine Volkmann, Kim Oliver Tokarski:
  Growth strategies for young e-ventures through structured collaboration. 68-84
  
• Sidhartha R. Das, Cem Canel:
  Designing service processes: a design factor based process model. 85-107
  

Volume 7, Number 2, 2006

• M. Cristina Martinez-Fernandez, Ian Miles:
  Inside the software firm: co-production of knowledge and KISA in the innovation process. 115-125
  
• M. Cristina Martinez-Fernandez, Venni Venkata Krishna:
  KISA in innovation of Australian software firms. 126-136
  
• Laura E. Martinez-Solano, Majella Giblin, Edel Walshe:
  KISA in innovation of Irish software firms. 137-145
  
• Kong-Rae Lee, Sang-Wan Shim, Byung-Seon Jeong:
  KISA in innovation of the software sector in Korea. 146-153
  
• Julian Williams:
  KISA in innovation of New Zealand software firms. 154-162
  
• Laura E. Martinez-Solano:
  Role and significance of KISA in the innovation of the software industry. 163-173
  
• Shu-Hua Chien, Jyh-Jeng Wu:
  A study on pre-announcements of new products and product withdrawn. 174-184
  
• Prasanta Kumar Dey, Saumitra Shankar Gupta, William Ho:
  Managing technology in oil pipelines industry. 185-210
  

Volume 7, Number 3, 2006

• Dawn H. Pearcy, Larry C. Giunipero:
  The impact of electronic reverse auctions on purchase price reduction and governance structure: an empirical investigation. 215-236
  
• Roula Michaelides, Dennis F. Kehoe:
  Service supply chain management in e-government operations. 237-252
  
• Jeffrey Roy:
  E-service delivery and new governance capacities: 'Service Canada' as a case study. 253-271
  
• Mohammad Zakir Hossain Sarker, Shaila Rahman:
  Strategies, issues and challenges for enabling e-governance in Bangladesh. 272-283
  
• Tzong-Ru Lee, Jan-Mou Li, Johannes Simons, Chia-Hsiu Sophie Lee:
  Comparing usage of mobile commerce in Taiwan, USA and Germany. 284-296
  
• Pedro R. Falcone Sampaio, Yong He:
  Unbundling and delivering CRM applications as e-services: a case study in customer segmentation. 297-319
  

Volume 7, Number 4, 2006

• Frederic Marimon Viadiu, Eduard Cristobal Fransi:
  Relationship between the principles transmitted by consultants implementing the ISO 9000 standard and the loyalty of their clients. 320-331
  
• Sidhartha R. Das, Cem Canel:
  Customer satisfaction data on service quality: collection and analysis by different types of service firms. 332-346
  
• Anita Seth, Kirankumar Momaya, Hari Mohan Gupta:
  Intra-organisational quality measurement: the case of cellular mobile services. 347-368
  
• Leopoldo J. Gutierrez Gutierrez, Francisco J. Martinez-Lopez, Luis M. Molina-Fernández:
  A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector. 369-382
  
• Yiannis Nikolaidis:
  Implementing basic quality techniques in social services: the case of DOKPY, Magnisia, Greece. 383-402
  
• Chandandeep Singh Grewal, Kuldeep Kumar Sareen:
  Effectiveness of ISO 9000 standards in Indian educational institutions: a survey. 403-415
  

Volume 7, Number 5/6, 2006

• Woo-Tsong Lin, David Chien-Liang Kuo, Li-Yu Chen:
  Global versus local sourcing for different supply chain networks: an analysis of order unfulfilment rates. 420-438
  
• Stephan M. Wagner, Michael Essig:
  Electronic procurement applications and their impact on supplier relationship management. 439-462
  
• Jai-Beom Kim, Chong Ju Choi, Carla C. J. M. Millar, Brian J. Hilton, Philip Cheng:
  Global sourcing partnerships and emerging MNC markets: a conceptual framework. 463-474
  
• Jishnu Hazra, B. Mahadevan:
  A procurement model for electronic markets. 475-489
  
• B. S. Sahay, Ramneesh Mohan, Amit Sachan:
  E-procurement: systems and implementation. 490-511
  
• Simon Mowatt:
  New perspectives on the supply chain and consumer-driven innovation. 515-534
  
• Domenico Aprile, A. Claudio Garavelli, Ilaria Giannoccaro:
  A cost analysis of supply chain flexibility configurations. 535-551
  
• Felix T. S. Chan, Rahul Swarnkar, Manoj Kumar Tiwari:
  Synchronisation issue of supply chains: a six-sigma constrained random search approach. 552-567
  
• Henry C. W. Lau, George T. S. Ho, Andrew W. H. Ip, C. K. M. Lee, Andrew Ning:
  Development of a responsive logistics workflow system: an OLAP-based hybrid approach. 568-581
  
• Amit Sachan, B. S. Sahay, Ramneesh Mohan:
  Assessing benefits of supply chain integration using system dynamics methodology. 582-601
  
• Pradip K. Bhaumik, Sachin Kataria:
  Lateral transshipment for managing excesses and shortages in a multilocation inventory system: a case study of Timex Watches Ltd. 602-614