Claudio Bartolini

Nazim Agoulmine, Claudio Bartolini: Effective and Energy Efficient Management of Network and Services: A Report on IM 2011. J. Network Syst. Manage. 20(2): 302-307 (2012)

Sven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Daniil Mirylenka: When Social Media Meet the Enterprise. EDOC 2012: 201-210

Hamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Susan Spence: Adaptive Case Management in the Social Enterprise. ICSOC 2012: 550-557

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: Modeling IT support organizations using multiple-priority queues. NOMS 2012: 377-384

Claudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi: A cloud-based solution for the performance improvement of IT support organizations. NOMS 2012: 953-960

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: Potential benefits and challenges of closed-loop optimization processes for IT support organizations. NOMS 2012: 1392-1398

Sven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Jamie Erbes: Evolving Social Media into Productivity Platforms. SRII Global Conference 2012: 183-190

Hamid R. Motahari Nezhad, Claudio Bartolini, Jamie Erbes, Sven Graupner: A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services. SRII Global Conference 2012: 488-493

Parag Mulendra Joshi, Claudio Bartolini, Sven Graupner: T@gz: intuitive and effortless categorization and sharing of email conversations. WWW (Companion Volume) 2012: 365-368

Juliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini: A framework for risk assessment based on analysis of historical information of workflow execution in IT systems. Computer Networks 55(13): 2954-2975 (2011)

Jacques Philippe Sauvé, Magno Queiroz, Antão Moura, Claudio Bartolini, Marianne Hickey: Prioritizing Information Technology Service Investments under Uncertainty. IEEE Transactions on Network and Service Management 8(3): 259-273 (2011)

Hamid R. Motahari Nezhad, Claudio Bartolini: Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management. BPM 2011: 50-61

Claudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi: A web-based what-if scenario analysis tool for performance improvement of IT support organizations. CNSM 2011: 1-5

Hamid R. Motahari Nezhad, Claudio Bartolini, Parag Mulendra Joshi: Analytics for similarity matching of IT cases with collaboratively-defined activity flows. ICDE Workshops 2011: 273-278

Bruno Lopes Dalmazo, Weverton L. Cordeiro, Abraham Lincoln Rabelo de Sousa, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Ricardo Luis dos Santos, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Marianne Hickey: Leveraging IT project lifecycle data to predict support costs. Integrated Network Management 2011: 249-256

Ricardo Luis dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Marianne Hickey: A solution for identifying the root cause of problems in IT change management. Integrated Network Management 2011: 586-593

Claudio Bartolini, Cesare Stefanelli: Business-driven IT management. Integrated Network Management 2011: 964-969

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: On decision making in business-driven IT management. Integrated Network Management 2011: 1082-1088

Bruno Lopes Dalmazo, Abraham Lincoln Rabelo de Sousa, Weverton L. Cordeiro, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Ricardo Luis dos Santos, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Marianne Hickey: IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support Costs. SBES 2011: 224-232

Nazim Agoulmine, Claudio Bartolini, Tom Pfeifer, Declan O'Sullivan (Eds.): Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, IM 2011, Dublin, Ireland, 23-27 May 2011. IEEE 2011, isbn 978-1-4244-9221-3

Claudio Bartolini, Luciano Paschoal Gaspary: Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009. J. Network Syst. Manage. 18(2): 237-240 (2010)

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: SYMIAN: Analysis and performance improvement of the IT incident management process. IEEE Transactions on Network and Service Management 7(3): 132-144 (2010)

Maher Rahmouni, Marianne Hickey, Claudio Bartolini: LearnIT: Enhanced Search and Visualization of IT Projects. AIMS 2010: 114-117

Hamid R. Motahari Nezhad, Sven Graupner, Claudio Bartolini: A Framework for Modeling and Enabling Reuse of Best Practice IT Processes. Business Process Management Workshops 2010: 226-231

Luís Armando Bianchin, Juliano Araujo Wickboldt, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Maher Rahmouni: Similarity metric for risk assessment in IT change plans. CNSM 2010: 25-32

Claudio Bartolini, Phil Day: Where have all the tickets gone? CNSM 2010: 41-47

Hamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence: IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes. EDOC 2010: 247-256

Maja Vukovic, Claudio Bartolini: Crowd-Driven Processes: State of the Art and Research Challenges. ICSOC 2010: 733

Inbal Marhaim, Eli Mordechai, Claudio Bartolini, Ruth Bergman, Oren Ariel, Christopher Peltz: A Visual Tool for Rapid Integration of Enterprise Software Applications. ICWE 2010: 430-444

Maja Vukovic, Claudio Bartolini: Towards a Research Agenda for Enterprise Crowdsourcing. ISoLA (1) 2010: 425-434

Claudio Bartolini, Karin Breitman, Simone Diniz Junqueira Barbosa, Mathias Sallé, Rita Berardi, Glaucia Melissa Campos, Erik Eidt: Understanding IT Organizations. ISoLA (1) 2010: 488-501

Roben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Juliano Araujo Wickboldt, Bruno Lopes Dalmazo, Ricardo Luis dos Santos, Luís Armando Bianchin, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini: On strategies for planning the assignment of human resources to IT change activities. NOMS 2010: 248-255

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: Modeling IT support organizations from transactional logs. NOMS 2010: 256-263

Juliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Fabrício Girardi Andreis, Ricardo Luis dos Santos, Bruno Lopes Dalmazo, Weverton Luis da Costa Cordeiro, Abraham Lincoln Rabelo de Sousa, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini: Computer-generated comprehensive risk assessment for IT project management. NOMS 2010: 400-407

Maher Rahmouni, Claudio Bartolini: Learning from past experiences to enhance decision support in IT change management. NOMS 2010: 408-415

J. Augusto Oliveira, Jacques Philippe Sauvé, Antão Moura, Magno Queiroz, Claudio Bartolini, Marianne Hickey: Value-driven IT service portfolio selection under uncertainty. NOMS 2010: 416-423

Yong-Bin Kang, Arkady B. Zaslavsky, Shonali Krishnaswamy, Claudio Bartolini: A knowledge-rich similarity measure for improving IT incident resolution process. SAC 2010: 1781-1788

Weverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, David Trastour: ChangeLedge: Change design and planning in networked systems based on reuse of knowledge and automation. Computer Networks 53(16): 2782-2799 (2009)

Juliano Araujo Wickboldt, Luís Armando Bianchin, Roben Castagna Lunardi, Fabrício Girardi Andreis, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, David Trastour, Claudio Bartolini: Improving IT Change Management Processes with Automated Risk Assessment. DSOM 2009: 71-84

Roben Castagna Lunardi, Weverton Luis da Costa Cordeiro, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini: ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints. DSOM 2009: 138-151

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: Business-impact analysis and simulation of critical incidents in IT service management. Integrated Network Management 2009: 9-16

Weverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini: CHANGEMINER: A solution for discovering IT change templates from past execution traces. Integrated Network Management 2009: 97-104

Juliano Araujo Wickboldt, Guilherme Sperb Machado, Weverton Luis da Costa Cordeiro, Roben Castagna Lunardi, Alan Diego dos Santos, Fabrício Girardi Andreis, Cristiano Bonato Both, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, David Trastour: A solution to support risk analysis on IT Change Management. Integrated Network Management 2009: 445-452

Guilherme Sperb Machado, Weverton Luis da Costa Cordeiro, Alan Diego dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Fabrício Girardi Andreis, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, David Trastour, Claudio Bartolini: Refined failure remediation for IT change management systems. Integrated Network Management 2009: 638-645

Magno Queiroz, Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini, Marianne Hickey: A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty. MEDES 2009: 274-281

Claudio Bartolini, Luciano Paschoal Gaspary (Eds.): Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings. Lecture Notes in Computer Science 5841, Springer 2009, isbn 978-3-642-04988-0

Jacques Philippe Sauvé, Rodrigo Santos, Rodrigo Rebouças, Antão Moura, Claudio Bartolini: Change Priority Determination in IT Service Management Based on Risk Exposure. IEEE Transactions on Network and Service Management 5(3): 178-187 (2008)

Claudio Bartolini: IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks. CollaborateCom 2008: 824-830

Weverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabrício Girardi Andreis, Alan Diego dos Santos, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, David Trastour: A Runtime Constraint-Aware Solution for Automated Refinement of IT Change Plans. DSOM 2008: 69-82

Claudio Bartolini, Cesare Stefanelli, Mauro Tortonesi: SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process. DSOM 2008: 83-94

Claudio Bartolini, Jacques Philippe Sauvé: IT Service Management and Business-Driven IT Management. NOMS 2008

Guilherme Sperb Machado, Fabio Fabian Daitx, Weverton Luis da Costa Cordeiro, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Claudio Bartolini, Akhil Sahai, David Trastour, Katia B. Saikoski: Enabling rollback support in IT change management systems. NOMS 2008: 347-354

Weverton Luis da Costa Cordeiro, Guilherme Sperb Machado, Fabio Fabian Daitx, Cristiano Bonato Both, Luciano Paschoal Gaspary, Lisandro Zambenedetti Granville, Akhil Sahai, Claudio Bartolini, David Trastour, Katia B. Saikoski: A template-based solution to support knowledge reuse in IT change design. NOMS 2008: 355-362

Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé (Eds.): Proceedings of BDIM 2008, 3rd IEEE/IFIP International Workshop on Business-Driven IT Management, April 7, 2008, Salvador, Brazil. IEEE 2008, isbn 978-1-4244-2191-6

David Trastour, Maher Rahmouni, Claudio Bartolini: Activity-Based Scheduling of IT Changes. AIMS 2007: 73-84

Gilad Barash, Claudio Bartolini, Liya Wu: Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents. BDIM 2007: 11-18

Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini: Research Challenges of Business-Driven IT Management. BDIM 2007: 19-28

Rodrigo Rebouças, Jacques Philippe Sauvé, Antão Moura, Claudio Bartolini, David Trastour: A decision support tool to optimize scheduling of IT changes. Integrated Network Management 2007: 343-352

Maher Rahmouni, Claudio Bartolini, Abdel Boulmakoul: A Rule-Based Approach to Prioritization of IT Work Requests Maximizing Net Benefit to the Business. RuleML 2007: 53-62

Liya Wu, Gilad Barash, Claudio Bartolini: A Service-oriented Architecture for Business Intelligence. SOCA 2007: 279-285

Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé (Eds.): Proceedings of BDIM 2007, 2nd IEEE/IFIP International Workshop on Business-Driven IT Management, May 21, 2007, Munich, Germany. IEEE 2007, isbn 1-4244-1295-1

Boualem Benatallah, Fabio Casati, Dimitrios Georgakopoulos, Claudio Bartolini, Wasim Sadiq, Claude Godart (Eds.): Web Information Systems Engineering - WISE 2007, 8th International Conference on Web Information Systems Engineering, Nancy, France, December 3-7, 2007, Proceedings. Lecture Notes in Computer Science 4831, Springer 2007, isbn 978-3-540-76992-7

Jacques Philippe Sauvé, Rodrigo Rebouças, Antão Moura, Claudio Bartolini, Abdel Boulmakoul, David Trastour: Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes. DSOM 2006: 173-184

Claudio Bartolini, Mathias Sallé, David Trastour: IT service management driven by business objectives An application to incident management. NOMS 2006: 45-55

Andrew D. H. Farrell, Marek J. Sergot, Mathias Sallé, Claudio Bartolini: Using the event calculus for tracking the normative state of contracts. Int. J. Cooperative Inf. Syst. 14(2-3): 99-129 (2005)

Amir Padovitz, Seng Wai Loke, Arkady B. Zaslavsky, Bernard Burg, Claudio Bartolini: An Approach to Data Fusion for Context Awareness. CONTEXT 2005: 353-367

Claudio Bartolini, Mathias Sallé: Business Driven Prioritization of Service Incidents. DSOM 2004: 64-75

Markus Salle, Claudio Bartolini: Management by contract. NOMS (1) 2004: 787-800

Claudio Bartolini, Chris Preist, Nicholas R. Jennings: A Software Framework for Automated Negotiation. SELMAS 2004: 213-235

David Trastour, Claudio Bartolini, Chris Preist: Semantic Web support for the business-to-business e-commerce pre-contractual lifecycle. Computer Networks 42(5): 661-673 (2003)

Chris Preist, Claudio Bartolini, Andrew Byde: Agent-based service composition through simultaneous negotiation in forward and reverse auctions. ACM Conference on Electronic Commerce 2003: 55-63

Andrew Byde, Michael Yearworth, Kay-Yut Chen, Claudio Bartolini, Nir Vulkan: AutONA: a system for automated multiple 1-1 negotiation. ACM Conference on Electronic Commerce 2003: 198-199

Andrew Byde, Michael Yearworth, Kay-Yut Chen, Claudio Bartolini: AutONA: A System for Automated Multiple 1-1 Negotiation. CEC 2003: 59-67

Claudio Bartolini, Chris Preist, Nicholas R. Jennings: Architecting for Reuse: A Software Framework for Automated Negotiation. AOSE 2002: 88-100

David Trastour, Claudio Bartolini, Chris Preist: Semantic web support for the business-to-business e-commerce lifecycle. WWW 2002: 89-98

Chris Preist, Andrew Byde, Claudio Bartolini: Economic dynamics of agents in multiple auctions. Agents 2001: 545-551

Giacomo Piccinelli, Chris Preist, Claudio Bartolini: E-Service Composition: Supporting Dynamic Definition of Process-oriented Negotiation Parameters (Invited Address). DEXA Workshop 2001: 727-731

David Trastour, Claudio Bartolini, Javier Gonzalez-Castillo: A Semantic Web Approach to Service Description for Matchmaking of Services. SWWS 2001: 447-461

Chris Preist, Claudio Bartolini, Ivan Phillips: Algorithm Design for Agents which Participate in Multiple Simultaneous Auctions. AMEC 2000: 139-154