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 | 2012 | |
|---|---|---|
| j10 |      | Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras: Extending the IT service quality measurement framework through a systematic literature review. JoSSR 4(1): 7-47 (2012) |
| 2011 | ||
| j9 | | Raul Valverde, Mark Toleman, Aileen Cater-Steel: A method for comparing traditional and component-based models in information systems re-engineering. Inf. Syst. E-Business Management 9(1): 89-107 (2011) |
| c14 | | Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman: IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS 2011 |
| c13 | | Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar: Measuring E-Learning System Success (Research In Progress). PACIS 2011: 15 |
| c12 | | Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf: IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience. PACIS 2011: 33 |
| c11 | | Francis Gacenga, Aileen Cater-Steel: Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). PACIS 2011: 63 |
| c10 | | Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan: Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS 2011: 64 |
| 2010 | ||
| j8 | | Aileen Cater-Steel, Wui-Gee Tan: The Role of IT Service Management in Green IT. Australasian J. of Inf. Systems 17(1) (2010) |
| 2009 | ||
| j7 | | Aileen Cater-Steel: IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. IJISSS 1(2): 69-77 (2009) |
| j6 | | Aileen Cater-Steel: From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management. IS Management 26(2): 96-97 (2009) |
| j5 | | Carol Pollard, Aileen Cater-Steel: Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. IS Management 26(2): 164-175 (2009) |
| c9 | | Martyn Brown, Aileen Cater-Steel: Do Rumours Contribute To Knowledge Management - And Will We Ever Know? MCIS 2009: 62 |
| 2007 | ||
| j4 | | Aileen Cater-Steel, Mark Toleman: Education for IT Service Management Standards. Int. J. IT Standards and Standardization Res. 5(2): 27-41 (2007) |
| c8 | | Aileen Cater-Steel, Neil McBride: IT Service Management Improvement - Actor Network Perspective. ECIS 2007: 1202-1213 |
| c7 | | Aileen Cater-Steel, Mark Toleman: The Role of Universities in IT Service Management Education. PACIS 2007: 49 |
| 2006 | ||
| j3 | | Aileen Cater-Steel, Mark A. Toleman, Terry Rout: Process improvement for small firms: An evaluation of the RAPID assessment-based method. Information & Software Technology 48(5): 323-334 (2006) |
| c6 | | Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman: Challenge of adopting multiple process improvement frameworks. ECIS 2006: 1375-1386 |
| 2005 | ||
| c5 | | Aileen Cater-Steel, Mark Toleman, Terry Rout: Addressing the challenges of replications of surveys in software engineering research. ISESE 2005: 204-213 |
| 2004 | ||
| j2 | | Aileen Cater-Steel, Shelly Grist: Steps to Internet Adoption Success: a study of four small regional organisations. Australasian J. of Inf. Systems 11(2) (2004) |
| c4 | | Aileen Cater-Steel: Low-rigour, Rapid Software Process Assessments for Small Software Development Firms. Australian Software Engineering Conference 2004: 368-378 |
| 2001 | ||
| c3 | | Aileen Cater-Steel: Process Improvement in Four Small Software Companies. Australian Software Engineering Conference 2001: 262-274 |
| 2000 | ||
| c2 | | Aileen Cater-Steel: COTS Developers Lead Best Practice Adoption. Australian Software Engineering Conference 2000: 23-30 |
| 1997 | ||
| c1 | | Aileen Cater-Steel, Edmond P. Fitzgerald: Quality assurance certification: adoption by Australian software developers and its association with capability maturity. APSEC 1997: 13-22 |
| 1995 | ||
| j1 | | Edmond P. Fitzgerald, Aileen Cater-Steel: Champagne Training on a Beer Budget. Commun. ACM 38(7): 49-60 (1995) |
Colors in the list of coauthors
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