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Aileen Cater-Steel
2010 – today
- 2013
[c15]Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout: A Tool for IT Service Management Process Assessment for Process Improvement. PROFES 2013: 330-333- 2012
- [j10]Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras: Extending the IT service quality measurement framework through a systematic literature review. JoSSR 4(1): 7-47 (2012)
- 2011
- [j9]Raul Valverde, Mark Toleman, Aileen Cater-Steel: A method for comparing traditional and component-based models in information systems re-engineering. Inf. Syst. E-Business Management 9(1): 89-107 (2011)
- [c14]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman: IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS 2011
- [c13]Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar: Measuring E-Learning System Success (Research In Progress). PACIS 2011: 15
- [c12]Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf: IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience. PACIS 2011: 33
- [c11]Francis Gacenga, Aileen Cater-Steel: Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). PACIS 2011: 63
- [c10]Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan: Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS 2011: 64
- 2010
- [j8]Aileen Cater-Steel, Wui-Gee Tan: The Role of IT Service Management in Green IT. Australasian J. of Inf. Systems 17(1) (2010)
2000 – 2009
- 2009
- [j7]Aileen Cater-Steel: IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. IJISSS 1(2): 69-77 (2009)
- [j6]Aileen Cater-Steel: From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management. IS Management 26(2): 96-97 (2009)
- [j5]Carol Pollard, Aileen Cater-Steel: Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. IS Management 26(2): 164-175 (2009)
- [c9]Martyn Brown, Aileen Cater-Steel: Do Rumours Contribute To Knowledge Management - And Will We Ever Know? MCIS 2009: 62
- 2007
- [j4]Aileen Cater-Steel, Mark Toleman: Education for IT Service Management Standards. Int. J. IT Standards and Standardization Res. 5(2): 27-41 (2007)
- [c8]Aileen Cater-Steel, Neil McBride: IT Service Management Improvement - Actor Network Perspective. ECIS 2007: 1202-1213
- [c7]Aileen Cater-Steel, Mark Toleman: The Role of Universities in IT Service Management Education. PACIS 2007: 49
- 2006
- [j3]Aileen Cater-Steel, Mark A. Toleman, Terry Rout: Process improvement for small firms: An evaluation of the RAPID assessment-based method. Information & Software Technology 48(5): 323-334 (2006)
- [c6]Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman: Challenge of adopting multiple process improvement frameworks. ECIS 2006: 1375-1386
- 2005
- [c5]Aileen Cater-Steel, Mark Toleman, Terry Rout: Addressing the challenges of replications of surveys in software engineering research. ISESE 2005: 204-213
- 2004
- [j2]Aileen Cater-Steel, Shelly Grist: Steps to Internet Adoption Success: a study of four small regional organisations. Australasian J. of Inf. Systems 11(2) (2004)
- [c4]Aileen Cater-Steel: Low-rigour, Rapid Software Process Assessments for Small Software Development Firms. Australian Software Engineering Conference 2004: 368-378
- 2001
- [c3]Aileen Cater-Steel: Process Improvement in Four Small Software Companies. Australian Software Engineering Conference 2001: 262-274
- 2000
- [c2]Aileen Cater-Steel: COTS Developers Lead Best Practice Adoption. Australian Software Engineering Conference 2000: 23-30
1990 – 1999
- 1997
- [c1]Aileen Cater-Steel, Edmond P. Fitzgerald: Quality assurance certification: adoption by Australian software developers and its association with capability maturity. APSEC 1997: 13-22
- 1995
- [j1]Edmond P. Fitzgerald, Aileen Cater-Steel: Champagne Training on a Beer Budget. Commun. ACM 38(7): 49-60 (1995)
Coauthor Index
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last updated on 2013-06-11 21:44 CEST by the dblp team