| 2009 | ||
|---|---|---|
| c1 | Donatella Corti, Alberto Portioli-Staudacher: A Structured Comparison of the Service Offer and the Service Supply Chain of Manufacturers Competing in the Capital Goods and Durable Consumer Goods Industries. APMS 2009: 627-635 | |
| 2007 | ||
| j1 | Donatella Corti, John Mills: A classification of after-sales services within the capital goods industry. IJSTM 8(6): 512-528 (2007) | |
| 1 | John Mills | |
| 2 | Alberto Portioli-Staudacher |
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