| 2009 | ||
|---|---|---|
| j1 | Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani: Aligning Six Sigma and ITIL to Improve IT Service Management. IJESMA 1(2): 62-82 (2009) | |
| 1 | Peter C. Chan | |
| 2 | Shauntell R. Durant | |
| 3 | Mahesh S. Raisinghani |
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