Jan Kaczmarek

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	2012
c2		Jan Kaczmarek, Dominik Ryzko: A Framework for Experience Representation. BICS 2012: 223-231
	2011
c1		Dominik Ryzko, Jan Kaczmarek: Customer Experience Management Architecture for Enhancing Corporate Customer Centric Capabilities. ISMIS Industrial Session 2011: 319-328

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