Bill Kettinger
List of publications from the DBLP Bibliography Server - FAQ
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 | 2012 | |
|---|---|---|
| c16 |      | Son Bui, Insu Park, William J. Kettinger: The Mediating Role of Adaptive Personalization in Online Shopping. AMCIS 2012 |
| c15 | | Lorraine Lee, Dutch Fayard, Robert Leitch, William J. Kettinger: A Relational View of Accounting Information Sharing. AMCIS 2012 |
| c14 | | Jignya Patel, Sung Ryoo, William J. Kettinger: Theorizing the Dual Role of Information Technology in Technostress Research. AMCIS 2012 |
| c13 | | Chen Zhang, Qizhi Dai, Deepti Agrawal, William J. Kettinger: Impact of IT Product Compatibility Initiatives on the Market Value of Firms. ECIS 2012: 238 |
| c12 | | Haejung Yun, Choong C. Lee, William J. Kettinger: Personal Information Breach as a Service Failure: Examining Relationships among Recovery Efforts, Justice, and Customer Responses. ICIS 2012 |
| 2011 | ||
| j26 | | Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha: The successful implementation of customer relationship management (CRM) system projects. DATA BASE 42(2): 9-31 (2011) |
| j25 | | William J. Kettinger, Donald A. Marchand: Information management practices (IMP) from the senior manager's perspective: an investigation of the IMP construct and its measurement. Inf. Syst. J. 21(5): 385-406 (2011) |
| j24 | | William J. Kettinger, Chen Zhang, Donald A. Marchand: CIO and Business Executive Leadership Approaches to Establishing Company-wide Information Orientation. MIS Quarterly Executive 10(4) (2011) |
| c11 | | Chen Zhang, Anssi Öörni, William J. Kettinger, Jeffrey Kaleta: A fork in the road: a conceptual model of online consumer iterative search. ECIS 2011 |
| 2010 | ||
| j23 | | |
| j22 | | William J. Kettinger, Donald A. Marchand, Joshua M. Davis: Designing Enterprise IT Architectures to Optimize Flexibility and Standardization in Global Business. MIS Quarterly Executive 9(2) (2010) |
| c10 | | Mohammad Said Najjar, Aaron Kennon Smith, William J. Kettinger: 'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery. AMCIS 2010: 505 |
| 2009 | ||
| j21 | | Joshua M. Davis, William J. Kettinger, Dimitar G. Kunev: When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation. EJIS 18(1): 26-37 (2009) |
| j20 | | William J. Kettinger, Sung-Hee "Sunny" Park, Jeffery Smith: Understanding the consequences of information systems service quality on IS service reuse. Information & Management 46(6): 335-341 (2009) |
| j19 | | Judith C. Simon, Robin S. Poston, Bill Kettinger: Creating Better Governance of Offshore Services. IS Management 26(2): 110-122 (2009) |
| j18 | | Robin S. Poston, William J. Kettinger, Judith C. Simon: Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing. MIS Quarterly Executive 8(2) (2009) |
| c9 | | Lakshman Mahadevan, William J. Kettinger, Rahul Paul: A Three Level Model of SOA Maturity: Toward Achieving Sense and Respond. AMCIS 2009: 337 |
| c8 | | Kuo-Chung Chang, William J. Kettinger, Chen Zhang: Assimilation of Enterprise Systems: The Mediating Role of Information Integration of Information Impact. ICIS 2009: 90 |
| 2008 | ||
| c7 | | Joshua M. Davis, William J. Kettinger: Striking the Right Balance When Users are Good at IT Too!: Partnering for Enterprise System Success. AMCIS 2008: 164 |
| c6 | | |
| 2006 | ||
| j17 | | |
| c5 | | Lorraine Lee, Louis Fayard, William J. Kettinger, Robert Leitch: The Role of Electronic Integration and Absorptive Capacity on Interorganizational Cost Management in Supply Chains. ICIS 2006: 42 |
| 2005 | ||
| j16 | | William J. Kettinger, Choong C. Lee: Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality. MIS Quarterly 29(4): 607-623 (2005) |
| 2004 | ||
| j15 | | Gary Hackbarth, William J. Kettinger: Strategic aspirations for net-enabled business. EJIS 13(4): 273-285 (2004) |
| j14 | | Rajiv Kohli, William J. Kettinger: Informating the Clan: Controlling Physicians' Costs and Outcomes. MIS Quarterly 28(3): 363-394 (2004) |
| 2003 | ||
| c4 | | Kuo-Chung Chang, Andrew Gold, William J. Kettinger: The Extent of Enterprise System Adoption in Companies: A Multiple Theoretical Perspective. AMCIS 2003: 56 |
| 2002 | ||
| j13 | | William J. Kettinger, Choong C. Lee: Understanding the IS-user divide in IT innovation. Commun. ACM 45(2): 79-84 (2002) |
| 2000 | ||
| j12 | | Gary Hackbarth, William J. Kettinger: Building an E-Business Strategy. IS Management 17(3): 1-16 (2000) |
| 1997 | ||
| j11 | | Varun Grover, William J. Kettinger: Special Section: The Impacts of Business Process Change on Organizational Performance. J. of Management Information Systems 14(1): 9-12 (1997) |
| j10 | | Subo Guha, Varun Grover, William J. Kettinger, James T. C. Teng: Business Process Change and Organizational Performance: Exploring an Antecedent Model. J. of Management Information Systems 14(1): 119-154 (1997) |
| j9 | | William J. Kettinger, James T. C. Teng, Subashish Guha: Business Process Change: A Study of Methodologies, Techniques, and Tools. MIS Quarterly 21(1): 55-98 (1997) |
| j8 | | William J. Kettinger, Choong C. Lee: Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly 21(2): 223-240 (1997) |
| c3 | | William J. Kettinger, Choong C. Lee: "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. ICIS 1997: 197-204 |
| c2 | | William J. Kettinger, Gary Hackbarth: Selling in the era of the "Net": integration of electronic commerce in small firms. ICIS 1997: 249-262 |
| 1996 | ||
| j7 | | Warren Harkness, William J. Kettinger, Albert H. Segars: Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. MIS Quarterly 20(3): 349-368 (1996) |
| 1995 | ||
| j6 | | James T. C. Teng, William J. Kettinger: Business Process Redesign and Information Architecture: Exploring the Relationships. DATA BASE 26(1): 30-42 (1995) |
| j5 | | William J. Kettinger, Varun Grover: Special Section: Toward a Theory of Business Process Change Management. J. of Management Information Systems 12(1): 9-30 (1995) |
| j4 | | Varun Grover, Seung Ryul Jeong, William J. Kettinger, Shouhong Wang: The Implementation of Business Process Reengineering. J. of Management Information Systems 12(1): 109-144 (1995) |
| 1994 | ||
| j3 | | William J. Kettinger: National infrastructure diffusion and the U.S. information super highway. Information & Management 27(6): 357-368 (1994) |
| j2 | | William J. Kettinger, Varun Grover, Subashish Guha, Albert H. Segars: Strategic Information Systems Revisited: A Study in Sustainability and Performance. MIS Quarterly 18(1): 31-58 (1994) |
| 1993 | ||
| j1 | | Varun Grover, Seung Ryul Jeong, William J. Kettinger, Choong C. Lee: The Chief Information Officer: A Study of Managerial Roles. J. of Management Information Systems 10(2): 107-130 (1993) |
| 1992 | ||
| c1 |  | James T. C. Teng, William J. Kettinger, Subashish Guha: Business Process Redesign and Information Architecture: Establishing the Missing Links. ICIS 1992: 81-89 |
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