Avishai Mandelbaum

Avishai Mandelbaum, Petar Momcilovic, Yulia Tseytlin: On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers. Management Science 58(7): 1273-1291 (2012)

Avishai Mandelbaum, Petar Momcilovic: Queues with Many Servers and Impatient Customers. Math. Oper. Res. 37(1): 41-65 (2012)

Mor Armony, Avishai Mandelbaum: Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Operations Research 59(1): 50-65 (2011)

Sergey Zeltyn, Yariv N. Marmor, Avishai Mandelbaum, Boaz Carmeli, Ohad Greenshpan, Yossi Mesika, Segev Wasserkrug, Pnina Vortman, Avraham Shtub, Tirza Lauterman, Dagan Schwartz, Kobi Moskovitch, Sara Tzafrir, Fuad Basis: Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing. ACM Trans. Model. Comput. Simul. 21(4): 24 (2011)

Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum: Designing a call center with an IVR (Interactive Voice Response). Queueing Syst. 66(3): 215-237 (2010)

Zohar Feldman, Avishai Mandelbaum: Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing. Winter Simulation Conference 2010: 3307-3317

Avishai Mandelbaum, Sergey Zeltyn: Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers. Operations Research 57(5): 1189-1205 (2009)

Segev Wasserkrug, Ohad Greenshpan, Yariv N. Marmor, Boaz Carmeli, Pnina Vortman, Fuad Basis, Dagan Schwartz, Avishai Mandelbaum: InEDvance: Advanced IT in Support of Emergency Department Management. NGITS 2009: 86-95

Yariv N. Marmor, Segev Wasserkrug, Sergey Zeltyn, Yossi Mesika, Ohad Greenshpan, Boaz Carmeli, Avraham Shtub, Avishai Mandelbaum: Toward Simulation-based Real-time Decision-support Systems for Emergency Departments. Winter Simulation Conference 2009: 2042-2053

Itay Gurvich, Mor Armony, Avishai Mandelbaum: Service-Level Differentiation in Call Centers with Fully Flexible Servers. Management Science 54(2): 279-294 (2008)

Zohar Feldman, Avishai Mandelbaum, William A. Massey, Ward Whitt: Staffing of Time-Varying Queues to Achieve Time-Stable Performance. Management Science 54(2): 324-338 (2008)

Avishai Mandelbaum, Petar Momcilovic: Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime. Math. Oper. Res. 33(3): 561-586 (2008)

Sergey Zeltyn, Avishai Mandelbaum: Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue. Queueing Syst. 51(3-4): 361-402 (2005)

Sem C. Borst, Avishai Mandelbaum, Martin I. Reiman: Dimensioning Large Call Centers. Operations Research 52(1): 17-34 (2004)

Avishai Mandelbaum, Alexander L. Stolyar: Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule. Operations Research 52(6): 836-855 (2004)

Predrag R. Jelenkovic, Avishai Mandelbaum, Petar Momcilovic: Heavy Traffic Limits for Queues with Many Deterministic Servers. Queueing Syst. 47(1-2): 53-69 (2004)

Nahum Shimkin, Avishai Mandelbaum: Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences. Queueing Syst. 47(1-2): 117-146 (2004)

Ger Koole, Avishai Mandelbaum: Queueing Models of Call Centers: An Introduction. Annals OR 113(1-4): 41-59 (2002)

Avishai Mandelbaum, William A. Massey, Martin I. Reiman, Alexander L. Stolyar, Brian Rider: Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials. Telecommunication Systems 21(2): 149-171 (2002)

Avishai Mandelbaum, Nahum Shimkin: A model for rational abandonments from invisible queues. Queueing Syst. 36(1-3): 141-173 (2000)

Avishai Mandelbaum, Sergey Zeltyn: Estimating characteristics of queueing networks using transactional data. Queueing Syst. 29(1): 75-127 (1998)

Avishai Mandelbaum, William A. Massey, Martin I. Reiman: Strong approximations for Markovian service networks. Queueing Syst. 30(1-2): 149-201 (1998)